When it comes to legal terms, I was thinking that it is just lawyers business to create terms of conditions to protect my app. I was so wrong…
What changed my understanding is realizing that as a product owner you are the best person who knows “what to protect”. Every feature you add to your app or every decision you take for the framework of your business is subject to terms of conditions- namely the agreement between the user of the app and you.
In my business model, women who don’t have time use the beauty-on-demand app to request beauty services wherever they are. Even in this simple description of the business, there are 3 legal issues appearing:
- What if the customer pays online for the freelancer and make an appointment and then doesn’t appear at appointment time?
- What if service is taken but the service provided was not satisfactory?
- Are mobile freelancers allowed to give beauty services in any place?
This thinking about legal issues did help me to determine design constraints of my app. Is myglamtime just a marketplace bringing the users together with freelancers or do we have responsibility on legal issues like security?
Going back to the third question, if freelancers can give any service in every place landed me to the government site for passing and licensing. This thinking about licensing is not just for governmental bodies important but also for the customers. According to this site, there are courses available for protection from infections. I can make this course obligatory for the freelancers who want to work with us. At the service spot, freelancers can place a visual of this certificate as an offline user experience improvement. This certificate can help for trust building and professionalism and so decrease in possible disputes between user and freelancer.
To sum up, I think design constraints of my product and legal stuff is tightly connected. As a product owner, you are the best one to know what to protect and also according to legal issues you are going to change your product design.